Does the assistant book trips on its own?
No. It answers questions, gives quotes and collects the details, then passes the request to you. You confirm every booking yourself.
We already have office staff. Why would we need it?
It gives the first reply to every chat in seconds, including outside office hours, and handles routine questions. Your staff then only work on requests that are ready to book, which cuts the time and cost spent on each enquiry.
Which language does it reply in?
It always replies in the client's language. The language setting in your account only changes the widget buttons, so one assistant can serve clients from several countries.
What happens when a client wants to talk to a person?
The assistant creates a ticket so you or your office can contact the client directly. In Facebook Messenger, the chat switches back to normal mode so you can take over.
Do I need a website?
No. It also works in Facebook Messenger and on your free move.horse business page, and you can use any of these channels on their own.
Can you set it up for me?
Yes. Book a setup call and our team will go through it with you: connecting your channels, filling in the knowledge base and testing the answers.